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Shipping and Handling
We attempt to ship your order as soon as we receive it.
We offer the following shipping methods:
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UPS Ground
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UPS 3 Day Select
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UPS 2nd Day Air
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UPS Next Day Air
- USPS Priority Mail
- USPS Global Priority Mail (where available)
- USPS Global Express Mail
All orders with FPO/APO shipping addresses are shipped Priority Mail.
UPS Next Day, UPS 2nd Day and UPS 3 Day Select delivery times are reflected in business days.
Business days are Monday through Friday only and do not include weekends and holidays.
Orders entered after 1:00 PM Central time may not be processed until the next business day.
Sometimes orders are received with an invalid, incomplete or undeliverable shipping address. In the case when such orders are received, an attempt will be made to contact the customer and correct the address prior to shipment. This can result in a delay in processing the order. Customer is responsible for any additional charges occurring due to the fact that the order is undeliverable.
Items purchased in Texas are subject to 8.25 % sales tax.
Privacy Policy
We maintain an email list for those who wish to subscribe, and we periodically send out special offers to our subscribers. You have the option to "opt-out" of our subscription list at any time. Some of the special offers we send out may be for items on an affiliated website, but we will never sell or share any information about you with another company.
Payments
We gladly accept MasterCard , Visa, American Express, Discover, and PayPal for payment. |
International Orders
Customer is responsible for all duties and tariffs. Customer may also be responsible for Customs agent fees. Contact your local customs office for more information.
Returns and Exchanges
Some of the shoes we sell are marked slightly irregular in the description. These shoes are factory seconds. We examine each pair of shoes manually and warrant that the shoes are wearable, run true to size, and are free from any gross noticeable defect. If there is a problem we will replace the shoes at no cost to you up to 30 days from the shipment date of the original order.
ALL RETURN REQUESTS MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF THE ORDER AT THE CUSTOMERS LOCATION.
Returned Items must be received at the Return Center within 1 week of the Return Authorization being issued.
Unless item is returned for defect, the customer is responsible for all shipping including the shipment of product back to our return processing center.
Returns are subject to a restocking fee of $10.00.
Exchanges are subject to a restocking fee of $10.00 or the cost of outgoing shipping whichever is greater.
Items returned must be in saleable (new/unworn) condition.
The customer is responsible for all shipping.
If an item is returned for a refund and the original order qualified for free shipping the actual outgoing freight charges will be deducted from the amount of the refund
RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR AUTHORIZATION.
Order Changes and Cancellations
If changes need to be made to an order after it has been placed, you must contact our office as soon as possible by calling at (866) 280-0400 or sending an email to
info@alper-gold.com. We will attempt to make any changes requested before the order is processed, however, depending on when the change or cancellation request is received we may not be able to intercept the order before it has been processed. In the case that the change request was received after the order has been processed, the customer is responsible for any additional costs which may be incurred due to the changes including but not limited to any re-stocking fees. |
